If there is a quality problem, can I return it? The fracture is not caused by man. Is it a quality problem? The merchant said that as long as the gold content was insufficient, it was a quality problem, and the fracture was not a quality problem. I want to ask the expert whether it is so?
4 thoughts on “Is it stipulated in the consumer rights and interests law that 18 karat gold jewelry is sold without return?”
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The non refundability of gold jewelry is a hegemonic clause, which can be settled through negotiation with the merchant. If the negotiation fails, complain to the local consumer association, and ask the consumer association to mediate
according to the provisions of the law of the people's Republic of China on the protection of consumers' rights and interests:
Article 19 If an operator finds that the goods or services it provides have defects that endanger personal and property safety, it shall immediately report to the relevant administrative departments and inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or service. Where a recall measure is taken, the business operator shall bear the necessary expenses incurred by the consumer due to the recall of the commodity
extended data
according to Article 11 of the law of the people's Republic of China on the protection of consumer rights and interests,
a consumer who suffers personal or property damage due to purchasing or using goods or receiving services has the right to compensation according to law
Article 12 consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law
consumers should strive to master the knowledge and use skills of the goods or services they need, use the goods correctly, and improve their self-protection awareness
Article 26 Where a business operator uses standard terms in its business activities, it shall prominently draw consumers' attention to the quantity and quality of goods or services, price or expenses, time limit and method of performance, safety precautions and risk warnings, after-sales service, civil liability and other contents that have a major interest to consumers, and explain them according to consumers' requirements
business operators shall not make unfair and unreasonable provisions to consumers by means of standard terms, notices, statements, store notices, etc., such as excluding or restricting consumers' rights, reducing or exempting business operators' responsibilities, and increasing consumers' responsibilities. They shall not use standard terms and use technical means to force transactions
if the contents listed in the preceding paragraph are contained in standard terms, notices, statements, store notices, etc., the contents are invalid
reference source: Baidu Encyclopedia - consumer rights and interests protection law of the people's Republic of China
Beijing Consumer Association: the non refundability of gold jewelry belongs to the overlord clause
shopping malls and sellers believe that the non refundability of "special goods" is originally a self-made overlord clause. Yesterday, in response to the "Zhenjin store" jewelry nominal "special commodity" incident, Zhang Ming, Deputy Secretary General of the Beijing Consumer Association, stressed that gold jewelry is not a "special commodity" and should be returned if the commodity is not damaged
Ms. Hui reported to this newspaper that after she bought a gold pendant worth 1000 yuan at the jewelry counter of "Zhenjin store" in a shopping mall in Xidan, she found that the pendant style was not suitable for her dress style, so she went to change other styles within 7 days as stipulated by the shopping mall. But the manager of the "Zhenjin shop" said: "the consumer law stipulates that gold jewelry cannot be returned." Ms. Hui also pointed out that she went shopping in the mall because she trusted the "Three Guarantees" service of the mall, but the mall did not assume after-sales responsibility on the ground that "famous jewelry brands have their own regulations"
yesterday, the reporter saw at the "Zhenjin store" counter located on the first floor of a shopping mall in Xidan that there was a white paper strip in one of the counters with the words "special goods are not refundable". When the reporter asked whether only the goods at this counter were "special goods", the salesperson said that all the goods at their counters were "special goods" and that "goods that have been sold are not refundable" was their company's own regulation, He stressed that famous jewelry brands have such regulations
subsequently, the reporter consulted the customer service department of the store as a customer. The staff explained that "gold jewelry is a special commodity, and the consumer law stipulates that it cannot be returned."
in the interview, the reporter found that many large brands of jewelry in Beijing can be replaced if they are well preserved. The salesperson of Ryan diamond told the reporter that as long as there is a contract and there is no wear and tear, they are responsible for replacing the jewelry sold here. Caibai and Guohua shopping malls, two professional jewelry markets, can also change styles and provide a variety of services such as "old for new"
Zhang Ming, Deputy Secretary General of the municipal consumer association, pointed out that gold jewelry commodities can be replaced on the basis of not affecting secondary sales
unilateral statements such as store notices belong to the overlord clauses in the contract format clauses. Haiwen, an economist and professor at Peking University, said that consumers should fight back in time against the "overlord clause" and not give illegal businesses an opportunity to exploit it; The mall has the responsibility to supervise the behavior of the settled enterprises; Relevant departments should also strengthen legal management and earnestly safeguard the interests of consumers.
As long as the gold jewelry is really bought, it can't be returned. When you buy it, you must be sure that the commodity is not broken and bruised. When you buy it back, you say it's broken here and bruised here. Who knows if you pull or fall when you buy it back? It can't be returned,
The necklace is easy to break.
it's normal